Everyone has a story about a package that was broken or permanently damaged during transport. Delivery services usually don't have time to sort between the things that break easily and the ones that don't, neither do they have the time to read about the contents of the package. This leads to things like them folding vinyl records or motherboards, completely ruining them.
It's a point to point arrangement. You buy something online then the service picks them up for you. It could also partner with relevant businesses to be their fragile goods delivery option listed on their website. They would then contact you when they got their hands on your package and plan a meeting point or a drop-off address for a person to person hand-over
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