A platform where you hire persuasion/negotiation experts to make phone calls for you. Through them, you are more likely to achieve something you couldn't have on your own.
You might not be comfortable talking over the phone but occasionally need to reach out to make things happen.
You might not be persuasive over the phone.
You might not have time to make the calls and maintain a relationship.
On the platform, you post a description of what you are trying to achieve and what type of person is expected on the other side (if known). You include as many details as you feel comfortable sharing. The more details you include the more realistic the bids will be.
Experts then bid for the task and quote their price within the bid. This part works similarly to any freelancer platform. You see past reviews for each expert, etc.
Upon selecting an expert you get to privately communicate with them. You provide all the details they might need. They ask questions to better prepare for the call.
The expert negotiator uses two phones simultaneously. One has you on the line. Your voice goes into their earphone. The other phone is used to call whomever they are tasked with calling for you. You hear the entire conversation. More importantly, the negotiator can hear you via the earphone while the other party cannot. You feed them additional information on the spot, if needed.
Alternatively, the expert can have you on video chat where your voice goes into their earphone, so that the other party can't hear you. This is useful because you can gesture instructions to the expert.
Simple calls don't require you to be present. You get an audio recording when the call is complete. Simple calls don't even require communication between you and the expert before the call. You can provide everything in text form and the expert will take it from there.
Urgent calls are paid a little extra for the urgency. They can generally be placed instantly, within minutes. Experts who bid for urgent calls are ready to do them right then and there.
Longer term representation
A negotiator can be hired to maintain a phone relationship on your behalf. This is useful when the other party is comfortable dealing with the negotiator. The negotiator becomes your outsourced employee of sorts.
The negotiation experts charge a fixed fee per phone call. You can offer bonus incentives for if the goal is achieved. If they feel comfortable, they can offer to halve the fee if the goal is not achieved.
What do you think? How could the service be improved or simplified?
Darko Savic Mar 24, 2022
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